Every business succeeds or fails based on the esteem in which it is held by its customers. At DMA, we’ve won the loyalty of our clients by sourcing superb candidates who can deliver fantastic customer service for them in turn.
Customer services personnel are responsible for everything from retaining current clients to attracting new ones. They deal with queries and complaints, and they open accounts and resolve problems; they build relationships and generate leads. Customer service is a demanding role in every business – but it’s always different in each one, too. That’s why we get to know your needs very carefully before we interview a single candidate … and that means our shortlists are always tailor-made to your specific needs.
From a telecentre operative to the most senior executives, we routinely recruit customer service personnel across every sector in which we operate. Our long experience means we’re able to marry our clients’ requirements with our candidates’ capacities – and our wide and varied network means we’ll always find the person that’s exactly right for you, whatever the exact role you’re filling.
Customer service is about taking care of your customers’ needs, and we pay close attention to yours so you can achieve exactly that.